Returns & Exchanges Policy

At tlmyshop.com, we want you to love your activewear and gear. We understand that sometimes things don’t quite work out, and if you’re not completely happy with your purchase, we’re here to make the return or exchange process as smooth as possible.

1. What Can Be Returned or Exchanged?

For your item to be eligible for a return or exchange, please ensure it meets these simple criteria:

• Condition Matters: We ask that all items are unused, unwashed, and in the exact same condition you received them. Please make sure they’re in their original packaging with all tags still attached.
• Timing: Just give us a heads-up within 14 days from the day your order was delivered.
• Proof of Purchase: Your original receipt or order number will do the trick – it helps us quickly find your purchase details.

A Quick Note on Non-Returnable Items: For hygiene and safety reasons, there are a few items we can’t accept returns or exchanges on once they’ve been opened or used:

• Socks (if they’ve been opened from their original packaging or worn)
• Gift cards
• Items clearly marked as “final sale”

2. How to Start a Return or Exchange

Ready to send something back? Here’s how to get started:

1. Reach Out to Us: Simply drop us an email at contact@tlmyshop.com. Please include your order number and a brief explanation of why you’d like to return or exchange your item. If something arrived damaged or defective, clear photos would be super helpful!
2. We’ll Guide You: Our friendly customer service team will review your request and send you detailed instructions on how to send your item back. This will include the specific return shipping address. We aim to provide the most convenient return option available.
3. Pack It Up: Pop your item(s) back into their original packaging, ensuring all tags are attached and they’re safe for the journey back to us.
4. Send It Our Way: Please use a trackable shipping method when sending your item. This protects both of us!

3. Shipping Costs for Returns & Exchanges

• For “Change of Mind” Returns: If you’re returning an item because you simply changed your mind, ordered the wrong size, or no longer want it, you’ll be responsible for the cost of shipping the item back to us. Original shipping costs from your initial order are non-refundable.
• When It’s Our Mistake (or a Defect): If the return is due to a defect in the product or an error on our part (like sending the wrong item), don’t worry – we’ll cover the return shipping costs.

Exchanges: When you’re looking to exchange an item for a different size or color:

• Option A (Common for Dropshippers): We kindly ask you to cover the shipping cost for us to send the new item out to you.
• Option B (More Customer Friendly): We’ll happily ship the new item to you free of charge.

Please choose ONE of the options above (A or B) that best fits your business model for exchanges.

4. Getting Your Refund (If Applicable)

Once your return arrives back at our facility and we’ve had a chance to inspect it, we’ll send you an email to confirm its arrival and notify you of the approval or rejection of your refund.

• If Approved: If everything looks good, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment within 3-5 business days.
• If Rejected: In the rare case that your return can’t be approved (e.g., it’s outside the timeframe, or doesn’t meet the condition criteria), we’ll let you know, and the item will be sent back to you at your expense.

What if Your Refund Is Taking a While? If you haven’t seen your refund hit your account yet, here’s what to do:

1. Double-check your bank account.
2. Contact your credit card company – sometimes it takes a little while for the refund to officially show up.
3. Reach out to your bank. There’s often some processing time before a refund is posted. If you’ve done all of this and you still haven’t received your refund, please don’t hesitate to contact us at contact@tlmyshop.com.

5. Damaged or Defective Items

We do our best to ensure every item is perfect before it leaves our suppliers. However, if you receive something that’s damaged or defective, please let us know right away! Just contact us at contact@tlmyshop.com within 14 days of receiving your delivery. Please be sure to include:

• Your order number.
• A clear description of the damage or defect.
• And ideally, some clear photos or a short video showing the issue.

Based on the evidence you provide, we’ll typically arrange for a replacement to be sent out or process a full refund for you, often without needing the damaged item returned to us. If a return is necessary, we’ll absolutely cover all the shipping costs in such cases.