Shipping & Delivery
At tlmyshop.com, we’re excited to get your sports apparel and equipment to you quickly! Here’s what you can expect regarding our shipping and delivery process:
1. Processing Your Order
Once you place an order with us, our team works diligently to prepare it for shipment. This process involves careful quality checks, packaging, and dispatching your items. Please allow 2-7 business days for order processing before your item leaves the warehouse. During peak seasons or sales events, processing times might be slightly longer, but we’ll always do our best to get your order out as quickly as possible.
2. Estimated Delivery Times
We’re committed to getting your high-quality products to you efficiently.
- Standard Shipping: Our typical delivery timeframe is between 10 and 15 business days from the date your order is shipped.
- Total Delivery: This combines both the processing time and shipping time. So, from the moment you place your order, you can generally expect your items to arrive within 12-22 business days.
Please keep in mind that these are estimates. While we strive to meet these times, factors like customs procedures, local postal services, and unforeseen logistical delays can sometimes extend delivery. In rare cases, delivery may take longer. We appreciate your patience and understanding if such delays occur!
3. Shipping Costs
Shipping costs will be calculated and displayed at checkout. We typically offer free shipping on all orders to keep things simple and transparent for you.
4. Order Tracking
We know you’re eager to receive your items! Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to monitor the progress of your delivery online and see its journey to your doorstep.
5. Customs & Importation
Orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are typically the responsibility of the recipient and are not included in the item price or shipping cost. Customs clearance procedures can sometimes cause delays beyond our original delivery estimates.
6. Incorrect Address & Delivery Issues
It’s crucial to provide a complete and accurate shipping address at checkout. We cannot be held responsible for orders that are lost or delivered to an incorrect address due to inaccurate information provided by the customer.
- If an item is returned to us due to an incorrect address provided by you, or if you fail to pick up your package from a local post office/depot, additional shipping fees may apply for redelivery.
- If your package shows as delivered but you haven’t received it, please contact your local postal service immediately, providing them with your tracking number.
7. Lost or Damaged Shipments
In the rare event that your order is lost or significantly damaged during transit, please contact us at contact@tlmyshop.com as soon as possible. We will work with our suppliers and shipping partners to investigate the issue and find a suitable solution for you, which may include a replacement or a refund.
