Terms & Conditions

Welcome to tlmyshop.com! These Terms & Conditions (“Terms”) outline the rules and guidelines for using our website, including all its content, features, and services (which we’ll collectively call the “Website”).

By accessing or using our Website, you’re agreeing to be bound by these Terms, as well as our Privacy Policy, Shipping & Delivery Policy, and Returns & Exchanges Policy. If any part of these Terms doesn’t feel right to you, please don’t use our Website.

1. Using Our Website

Eligibility: To use our Website, you confirm that you are at least the age of majority in your country. By continuing to use our site, you’re confirming this understanding.
Acceptable Use: We ask that you use our Website only for lawful purposes. Please don’t infringe on anyone else’s rights, upload offensive content, or do anything that disrupts the normal functioning or enjoyment of the site for others.

2. Products & Services

Product Descriptions: We always aim for accuracy in our product descriptions, colors, and photos. However, please understand that we can’t guarantee every detail will perfectly match the real-life product, as display settings can vary by device.
Pricing & Availability: Prices, product availability, and special offers can change at any time without prior notice.

3. Placing Your Order

Order Confirmation: Once you’ve placed an order, you’ll receive an email from us confirming that we’ve received it. Please note, this doesn’t mean your order has been officially accepted yet.
Order Acceptance: Your order is officially accepted only when you receive a separate email from us confirming that your items have been shipped (your “Shipping Confirmation”).
Cancellation by Us: We reserve the right to cancel any order if there are stock issues, a risk of fraud, or errors in product or pricing information. If we cancel your order, we’ll notify you and process a full refund if applicable.
Cancellation by You: You can request to cancel an order before it has been shipped by emailing us at contact@tlmyshop.com. Once a shipping confirmation has been sent, your order cannot be canceled, but you can refer to our Returns & Exchanges Policy for options.

4. Pricing & Payment

Currency: All prices displayed on our Website will be shown in your local currency where possible, based on your location or selection. The final charges will appear in your chosen checkout currency. Please be aware that your bank may apply additional currency conversion fees.
Taxes: Applicable taxes (like VAT or sales tax) may be added to your purchase at checkout, as required by law.
Payment Methods: We accept major credit/debit cards, including Visa, MasterCard, and American Express, as well as secure payment services like PayPal and Stripe. Rest assured, we do not store your full payment card details; these are handled securely by our third-party payment processors.
Import Duties: For international orders, please remember that any customs duties, import taxes, or other fees charged by the destination country are your responsibility as the recipient. These charges are not included in the product price or shipping cost.

5. Shipping & Delivery

Delivery Times: For full details on order processing and estimated delivery times, please refer to our dedicated Shipping & Delivery Policy.
Shipping Costs: Shipping costs will be clearly shown at checkout before you complete your purchase.
Tracking: Once your order has shipped, you’ll receive a tracking number so you can keep an eye on its journey.
Responsibility: It’s important to provide a complete and accurate shipping address. We cannot be held liable for delays or issues caused by customs procedures, unforeseen natural events, or incorrect addresses provided by the customer.

6. Returns & Exchanges

We want you to be happy with your purchase! For complete details on eligibility, procedures, and any conditions, please read our full Returns & Exchanges Policy. In brief:

You can request a return within 14 days of delivery.
Items must be unused, unwashed, and in their original packaging with all tags attached.
Certain items, like opened socks, may be non-returnable for hygiene reasons.
If you’re returning due to a change of mind, you’ll be responsible for the return shipping cost. If the item is faulty or incorrect, we’ll cover it.

7. Intellectual Property

All content on tlmyshop.com, including text, logos, photos, and product designs, is owned by us or our partners. Please respect our intellectual property; you may not use, reproduce, or distribute any content from this Website without our explicit written permission.

8. User Accounts

If you choose to create an account with us, please keep your password confidential and ensure your account information is accurate and up-to-date. You are responsible for all activities that occur under your account.

9. Third-Party Links

Our Website may contain links to other websites or services that are not controlled by tlmyshop.com. We want you to be aware that we are not responsible for the content, privacy policies, or practices of these third-party sites. We always recommend reading their terms and policies when you visit them.

10. Disclaimer

We provide our Website and all products and services “as is” and “as available.” While we strive for excellence, we cannot guarantee that your use of our service will always be error-free, secure, or uninterrupted.

11. Limitation of Liability

To the fullest extent permitted by law, tlmyshop.com, along with our directors, officers, employees, and partners, will not be liable for any indirect, incidental, punitive, special, or consequential damages (including, but not limited to, lost profits or data) arising from your use of our Website or any products purchased through it.

12. Indemnification

You agree to protect and hold us harmless from any claims or demands, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your misuse of our Website.

13. Governing Law & Jurisdiction

These Terms and any separate agreements for services provided shall be governed by and interpreted in accordance with applicable laws, without regard to any conflict of law provisions.
Any disputes arising out of or relating to these Terms or your use of the Website shall be resolved exclusively in the competent courts with jurisdiction over such matters.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. When we do, we’ll post the changes on our Website. It’s your responsibility to check our Website periodically for updates. Your continued use of or access to our Website after any changes means you accept those new Terms.