Return and Refund Policy

Overview

We offer a 30-day return policy for our Essential Kitchen Tools. If 30 days have passed since your purchase, we’re unable to process a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused
• In the same condition as received
• In the original packaging

Non-Returnable Items

The following items cannot be returned:

• Items that have been used
• Custom or personalized items
• Gift cards

Return Process

Request a Return: Contact us at contact@tlmyshop.com with your order number and reason for return. We’ll provide you with the return address and detailed instructions.

Return Address: Follow the instructions provided in our response to return your item to the specified address.

Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account.
• Contact your credit card company.
• Contact your bank for additional processing time.

If you still haven’t received your refund, email us at contact@tlmyshop.com.

Sale Items

Only regular-priced items can be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, email us at contact@tlmyshop.com for instructions.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return. If the item wasn’t marked as a gift, we’ll issue the refund to the gift giver.

Shipping Returns

You are responsible for return shipping costs, which are non-refundable. If you receive a refund, return shipping costs will be deducted from your refund.

For high-value items, use a trackable shipping service or purchase shipping insurance. We’re not responsible for items lost in transit.

Need Help?

For any questions about returns and refunds, please contact us at contact@tlmyshop.com.